Service terms / effective 2026-08-24
The digitally signed project agreement controls the work.
This page explains the studio's operating posture. A paying project begins only after the final proposal or statement of work and controlling service agreement are provided in a downloadable electronic form and signed by authorized representatives of both sides.
Scope and changes
Deliverables, exclusions, supported environments, milestones, client inputs, revision limits, acceptance criteria, and third-party costs belong in the electronically signed scope. Material additions or changes to price, schedule, or deliverables begin only after both sides accept a digital change order. A verified failure against the approved scope is treated as a defect, not sold back as new scope.
Electronic records and signatures
Each party must affirmatively agree to use electronic records and signatures for the project. The signing process should identify the signer, capture intent to sign, preserve timestamps and available security/audit evidence, and provide both parties with a completed copy they can download, print, and retain. Either party may request another signing method before execution. Electronic delivery does not expand a signer's authority or replace any notarization or other formality specifically required by applicable law.
Payments and scheduling
The usual custom-build structure is 50% to reserve production, 30% at an objective design/build milestone, and 20% after acceptance checks but before public launch or final handoff. Completion of both electronic signatures triggers the exact Stripe-hosted deposit request; no slot is reserved until the controlling agreement is complete and the required payment has cleared. Fixed public links apply only to the service they name and cannot be substituted for a custom deposit or balance. The agreement defines earned payments, taxes, refunds, cancellation, client delay, and rescheduling for the specific project.
Recurring services
Recurring add-ons show their exact amount and cadence in Stripe Checkout and bill until canceled. Activation can still depend on approved configuration and client inputs. Unless the controlling agreement states otherwise, cancellation takes effect at the end of the current billing period without proration. Usage beyond an included allowance and material new integrations are separately scoped.
Priority Production
Priority Production is offered only after the studio confirms capacity, required inputs, third-party constraints, and a feasible target. The rush premium and delivery target must appear in a signed project-specific change order before a one-use Stripe link is issued. Paying a rush premium does not create an impossible deadline, waive safety or acceptance checks, or excuse missing client inputs. If priority capacity is unavailable, the option is not sold.
Ownership and third parties
The agreement distinguishes custom work, client materials, open-source software, platform accounts, generated assets, fonts, licenses, and transfer timing. Hosting, domains, software subscriptions, providers, and APIs remain subject to their own terms, pricing, and availability.
Results and support
No revenue, ranking, lead volume, uptime, or commercial result is guaranteed unless a specific measurable commitment is written into the scope. The proposed 30-day defect warranty covers defined implementation defects, not new requirements, unsupported changes, client modifications, or third-party failures.
Communication and acceptance
Project decisions and routine approvals are documented in the agreed channel. A conversation does not silently amend price, schedule, ownership, or deliverables; material changes use the digital change-order process unless the controlling agreement expressly says otherwise. Acceptance criteria are tested against the signed scope. Ambiguous language created by the studio is acknowledged and resolved through a bounded documented correction rather than quietly shifted onto the client.
Professional review
This production draft is operational guidance, not a substitute for jurisdiction-specific legal or tax advice. The final service agreement and payment treatment should be reviewed by qualified professionals before the first paying engagement.